I just want you guys to know just exactly how you lost a sale.
I never wanted your software. This is just a lame excuse.
In attempting to purchase your product it required me to enter an ID which I do not possess. The funny thing is that your web site gives no information as to how to obtain this ID.
I see the forest, but where are the trees? 1
Do not bother to reply to this e-mail.even with detailed step by step instructions.
I've made up my mind. Don't confuse me with the facts.
Any company that runs their business this way has no software that I want to install on my device.
I only use free software, hence the first point.
1 Next to the prompt for the ID he can't find any information for, there's a handy "What's this?" link that would have taken him right to it.