Maeglin (maeglin73) wrote,

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Polk Audio finally made their SurroundBar TV bracket available on Friday. I ordered one that night, and was told that I would be getting a confirmation email and another when it shipped.

I notice the temp. authorization on the card almost immediately, so at least that was alright. Two business days later, I call them up asking if the order when through, as I haven't gotten the order confirmation yet and can't even look it up online.

When can I expect to see a simple confirmation email? Tomorrow.

Why? Apparently, it generally takes 3 days for their left hands to figure out what their right hands are doing.

And they consider this normal for an e-commerce setup? At least they aren't that sloppy with what they actually produce, at least according to my limited experience so far.
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