Maeglin (maeglin73) wrote,

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Support? Um... ok

Just had the following exchange with the help desk for the hosting company I'm using for

I've just recently installed a POP3 client capable of using that protocol over SSL, and I'm wondering if you guys support that with your hosting service? If not, any chance of support showing up in the future? Thanks in advance.

Them: (closing the ticket, or so they thought)
got you covered:
SSL URL for the smittyware site omitted

thank you

Me: (reopening the ticket)
That's HTTP... I'm talking about POP3. Not the same thing :-)

Is it just me, or is knowing what the hell you're talking about a prerequisite for a job on the help desk? Heh...

(in case you're wondering, that last bit wasn't sent to them... maybe it should have been)
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